Effective Date: 1st November 2025

 

Introduction and Commitment to Transparency

 

At Nurr Logistics Ltd, our core philosophy is Transparency, Delivered. This commitment extends fully to how we handle your personal data. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to keep it secure. By using our website and services, you acknowledge the practices described in this policy.

 

Information We Collect

 

We collect various types of information to provide and improve our logistics services. This includes Identity and Contact Data (your name, company name, email address, phone number, and delivery/billing addresses) when you fill out contact forms, request a quote, or sign up for services. We also collect Transaction Data relating to the services you purchase from us, including shipment details, tracking information, and payment records. Finally, our website automatically collects Technical Data such as your IP address, browser type, and usage data via cookies and server logs to help us improve the user experience.

 

How and Why We Use Your Data

 

The primary reason we process your personal data is to fulfil our contractual obligations to you—specifically, to manage and execute your logistics requests, process payments, and provide essential tracking and communication updates. We also use your data to pursue our legitimate business interests, such as improving our service efficiency, analyzing website performance, responding to your inquiries, and sending you relevant marketing communications about our services, only where you have provided consent or where permissible under law. We will only ever use your data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

 

Sharing Your Personal Data

 

In the nature of logistics, it is necessary for us to share certain personal data with trusted third parties to successfully execute a shipment. This includes partners in our transport network (carriers, customs brokers, warehouse operators) to coordinate the pickup, delivery, and clearance of your goods. We also share data with essential service providers who support our business, such as IT and system administrators, website hosting services, and payment processors. We ensure all third parties are subject to strict contractual obligations to handle your data securely and in compliance with applicable data protection laws. Nurr Logistics Ltd does not sell your personal data to any third parties for marketing or other purposes.

 

Data Security and Retention

 

We are committed to maintaining the security of your data. We have implemented appropriate security measures, including encryption and access controls, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, customer data is retained for the duration of the client relationship and for a period thereafter to comply with legal retention mandates and manage potential disputes.

 

Your Legal Rights

 

Depending on your location, you have rights over your personal data, which we fully respect in alignment with our principle of transparency. These rights typically include the right to access the personal data we hold about you, the right to request its correction or deletion, the right to object to processing (e.g., direct marketing), and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details provided below.

 

Contact Us

 

If you have any questions about this Privacy Policy or our data handling practices, please contact us.

Nurr Logistics Ltd Email: contact@nurrlogistics.co.uk. Postal Address: 6 Bouverie Walk, Northampton. NN1 5SP.